Refund policy
We have a 14-day return policy, which means you have 14 days after your item is delivered to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with original tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase. Orders must be returned by mail only.
To start a return, you can log into your account and choose the order that you want to return. If there are any additional questions, You can contact us at anihaannyc@anihaan.com.
We will process your return request within 1 ~ 2 business days. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at anihaannyc@anihaan.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
DISCLAIMER
Returns we receive that do not use the provided return shipment label will be refused. Any alterations to the label will not be accepted. Shipping charges are non-refundable. Once your return is delivered allow 3-10 business days for inspection. IT IS IMPORTANT TO COMPLETELY FILL EMPTY SPACE WITHIN THE BOX TO AVOID CONTENTS MOVING DURING TRANSIT. WE RESERVES THE RIGHT TO REFUSE RETURNS THAT HAVE NOT BEEN PROPERLY PACKED OR PACKED WITH DIFFERENT MATERIALS THAN THE ORIGINAL ONES.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at anihaannyc@anihaan.com.